Returns

Returns & Refunds

If you are the original end-user or purchaser of the Sound Stone and you are not satisfied with them for any reason, you may return them in their original condition within thirty (14) days of the original purchase. To begin the return process, follow the steps below:

Please contact our friendly support team here: info@soundstone.co

All refunds will be processed within 2 - 7 business days from the time we receive your unit at our warehouse.For all returns, customers must return all components in their original condition and packaging. 

The customer will need to cover the return shipping costs.

For international (non-U.S.) orders: Please note that any charges associated with shipping, customs & duties are non-refundable.

If you have any questions about the information provided here, please feel free to contact us!